SPECIAL REQUESTS

If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet. This will be notified to the hotel or hotels on your holiday. Some hotels may not have the full facilities to cope with special diets. Where this is likely to happen we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge. Any extra costs incurred must be paid to the hotel by yourself prior to departure from the hotel. You should also detail requests for low floor rooms, particular rooms or locations on the special requests section of the booking form. Some requests may incur an extra charge payable either to us or direct to the hotel. These requests cannot be guaranteed except where we confirm on the booking confirmation that this is a guaranteed requirement.

We do not allocate rooms in hotels, this is totally the responsibility of the hotelier and should you not be satisfied with the room you are allocated on arrival, it must be brought to the hoteliers attention immediately. If satisfaction is not achieved you must contact your driver/courier.